How do I register online?
Click on REGISTER ONLINE. You will need to enter your user name and password. It is helpful to have Adobe Acrobat Reader installed on your computer so that you can view and print your confirmation/receipt.
How do I get a user name and password?
In order to register for any Recreation Department activities, you must have your household information on file with us. Please visit our Household ID Request Form. You will receive a username and password that will allow access to the Online Registration page on the website. Username and password will be emailed to you within 48 business hours. If you have recently registered ONLINE with us, you already have established login information, and do not need to obtain another Household ID. Each household is assigned a unique user name and password. Once your household account is established, you will be emailed your user name and password. You may then access the online registration system (WebTrac) to register for classes or activities, to check your registrations, to view account information, etc.
I forgot my password. Can I get a reminder?
You can be reminded of your user name and password by calling the Recreation Department (414)773-2900 or sending email to firstname.lastname@example.org. Or click on Register Online on the left hand side of this page and click “forgot password”.
May I change my user name and /or my password?
Yes, you may change either or both, and are strongly encouraged to do so. Simply log into the online registration system (WebTrac) at www.tosarec.com, and enter the user name and password that we have assigned to you. Then, point your mouse at My Account (just below the Wauwatosa Recreation Department banner). One of the choices is to change your log in information.
May I view my family member information (birth date, grade, gender, etc.)?
Yes, log into the online registration system (WebTrac) at www.tosarec.com, and enter the user name and password that we have assigned to you. Then, point your mouse at My Account (just below the Wauwatosa Recreation Department banner). One of the choices is Family Member Data.
How do I add a family member to my account, or change family member information?
To add a family member to your account, or to change information about that family member, call the Recreation Department (414)773-2900 or send email to email@example.com, during normal business hours. Please give specific information when sending email; include your name, the name, date of birth and current grade of the person to be added.
How do I change my household information (address, phone, email contact, etc.)?
You may make those changes by logging into the online registration system (WebTrac), and pointing your mouse at My Account. You will NOT be able to change your residency--you must either telephone the Recreation Department office (414)773-2900 or send an email to firstname.lastname@example.org.
How long must I wait to see if I am enrolled in a class or activity?
Our registration system (WebTrac) works in real time. If you successfully complete an online registration, you should receive an emailed confirmation within minutes of the transaction.
I did not receive a receipt/confirmation. What should I do?
If you do not receive your emailed confirmation, check your Spam of Junk folder, or the settings on your Internet browser. If you still cannot find the confirmation, point your mouse at My Account, and choose to Reprint a Receipt or View Household Activity Calendar. If you do not see the transaction, notify the Recreation Department office (414)773-2900 or email@example.com.